Refund Policy

At HARACA, Your Satisfaction is Our Priority!

At HARACA, your satisfaction is at the heart of everything we do. If you ever encounter any issues with your purchase, simply reach out to us at support@haraca.com, and we're committed to making it right for you. However, it's important to note that by placing an order, you agree to the following terms:

Cancellation and Modification: Once an order is placed, it cannot be canceled or modified. Please keep in mind:

  • Personalized Orders: Adjustments are challenging due to immediate processing. Review details carefully before finalizing your order.

  • Holiday Season Modifications: During holidays, changes may extend delivery times, but we strive to process them promptly.

Replacement or Refund: We take responsibility for the following situations within 30 days of your order's arrival:

  • Damage, Crash, or Faulty Products
  • Received Incorrect Items

For these cases, you can opt for a REPLACEMENT or REFUND. Reach out to us at support@haraca.com with a photo of the product to initiate the process.

Our Philosophy: We believe in making customers happy, not making them return products. Thus, we don't have return policies. You're welcome to keep the original items at your discretion.

Replacement with a Small Fee: In certain situations, a replacement can be sent with a nominal fee compared to the original price. These situations include:

  • Incorrect Customized Input
  • Returned and Destroyed Items Due to Incorrect Address

Every customer is valuable to us, and we strive to tailor your HARACA experience to ensure your happiness. Thank you for trusting us and letting us do what we love!

If you have any questions or need assistance, contact us at support@haraca.com. We're here for you!